Refund policy
At Inclusive Spaces Co., we strive to provide high-quality products and outstanding customer service. We understand that there may be occasions when you need to return an item, and we are here to help. Our return policy allows you to return any product within 30 days of delivery, provided it is unused, undamaged, and in its original packaging. Please be aware that some items may have specific return requirements, which will be detailed in the product description or on the packaging.
How to Initiate a Return
We’ve made it easy to request a return through your account. Follow these steps:
1. Log In to Your Account:
- Enter your email address on the login page.
- Enter the six-digit verification code sent to your email to access your account
2. Request a Return:
- Locate the order you wish to return.
- Click Request Return next to the order.
3. Select Items to Return:
- If your order contains multiple items, select the specific items you’d like to return.
4. Provide a Reason:
- Choose a return reason from the dropdown menu.
- Add a note for any additional details or comments about the return.
5. Submit Your Request:
- Click Request Return to submit your return request.
Once your return request is submitted, our team will review it and send you further instructions via email.
Need Help?
If you encounter any issues, don’t hesitate to reach out to us here
Change of Mind Returns
If you’ve changed your mind about your purchase, you may return the item within 30 days of delivery, as long as it is in its original condition, complete with packaging, and unused. Please provide satisfactory proof of purchase, such as your original receipt or online order confirmation. Refunds for change of mind returns will exclude shipping costs and will incur a restocking fee of 30% of the product price. If you cannot provide sufficient proof of purchase, we may offer an exchange or a credit note of equivalent value at our discretion.
Returns for Faulty Goods
If you believe you’ve received a faulty product, please provide proof of purchase to qualify for a refund, replacement, or repair. Acceptable proof of purchase includes your original receipt, credit card statement, or other forms of evidence.
Please note that we reserve the right to refuse an exchange, refund, or repair if any product damage is a result of misuse or neglect.
Refund Process
Once we receive the returned item and confirm it meets our return policy requirements, we will process your refund to the original payment method within 3-5 business days.
Special Order Products
Please be aware that we do not accept returns or exchanges for special order products that are customized to your specifications, as these items cannot be resold.
Incorrect or Damaged Products
If the product you receive does not match what was described on our website or if it is damaged during transit, please contact us immediately. Our team will assist you in returning the item and arranging for a replacement or refund.
Customer Satisfaction
We take pride in the quality of our products and want you to be completely satisfied with your purchase. If you encounter any issues, please don’t hesitate to reach out, and we will work diligently to resolve the matter.