Shipping policy

At Inclusive Spaces Co., we are dedicated to ensuring a smooth shipping experience for all our customers. We encourage you to review our Shipping Policy thoroughly before placing your order. By proceeding with your purchase, you acknowledge and accept our Shipping Policy.

Shipping Time Frames

We deliver to most locations within Australia, excluding PO boxes and certain remote areas. The time it takes for your order to arrive may vary based on the items purchased and your location. Generally, you can expect standard delivery within 1-3 weeks. For orders going to regional towns and cities, delivery may take an additional one or two weeks.

If an item is in stock, we will dispatch it promptly. However, if it’s currently unavailable, it may take up to 8 weeks before we can ship it. We will keep you informed via email of any changes or delays concerning your order.

Please be aware that deliveries to regional and interstate locations may require extra lead time. If you have questions about specific delivery times, don’t hesitate to reach out to our customer service team.

Product Restrictions

Certain products have shipping limitations and may not be deliverable to remote areas. If you’re unsure whether we can ship to your location, please get in touch with us before placing your order.

Delivery Couriers

We partner with third-party delivery services for the majority of our shipments. All online orders will be delivered to the ground floor and front door. If you need your delivery taken to a higher floor (via lift or stairs), please arrange this in advance by contacting our customer service team through email or web chat.

Delivery Access

It’s the responsibility of the customer to ensure that there is adequate access for the delivery. If the delivery cannot be completed due to access restrictions, cancellation fees may apply based on whether the product was customized. This fee will be charged in addition to the delivery and collection costs.

Shipping Costs

Any applicable shipping fees are non-refundable, as we utilise third-party couriers. Shipping charges cover deliveries to the ground floor with suitable access and are for single site delivery only. Please note that unpacking, assembly, or installation services are not included in shipping costs unless previously arranged. For any inquiries regarding shipping fees, please reach out to our customer service team.

Delivery Service

Our delivery service includes ground floor and front door delivery (door-to-door service) by a single driver from our third-party courier. This does not cover carrying items inside, up stairs, placement, removal of packaging, or any additional services. You are responsible for arranging the transport of your product inside your home or building.

Assembly

We recognize that assembling furniture can be challenging and time-consuming. Most of our items are shipped flat packed to facilitate transportation and minimise the risk of damage. Some products may be available pre-assembled. Unless indicated otherwise on the product page, items will arrive flat-packed.

Each flat-packed item comes with straightforward assembly instructions included in the package or accessible on the product page. If you have any questions about assembly after receiving your product(s), feel free to contact us for assistance.

At this time, we do not offer assembly services for our products. Each item will arrive flat-packed, and we provide easy-to-follow assembly instructions with your order. If you have any questions regarding assembly after receiving your product(s), please feel free to contact us for assistance.

Please note that while we strive to ensure timely project completion for our clients, we cannot be held responsible for any direct or indirect damages resulting from delivery delays caused by installation issues.

If you have any questions about our Shipping Policy, please reach out to our customer service team. We are always here to help.